Frequently Asked Questions
Because a natural product deserves clear answers.
THE PRODUCT
“Oya Original” refers to the pure and authentic recipe of Vytal Oya , composed of 100% ube powder, without additives or added sugar .
Ube is a purple yam native to the Philippines , a root naturally rich in fibre and antioxidants, known for its purple colour and sweet taste .
Our product contains 100% ube (purple yam) powder , with no additives, no added sugar and no preservatives.
Per 100g: approximately 78 kcal , 84.6g of carbohydrates , 35g of fibre and 16g of protein .
Ube is naturally rich in fibre, antioxidants and complex carbohydrates , which support digestion, energy and cell protection.
Yes. Thanks to its high fibre content, ube promotes digestion and contributes to a lasting feeling of fullness .
Yes. Ube provides complex carbohydrates and fibre , making it an interesting natural energy source for athletes.
Ube powder can be stored for up to 24 months in a cool, dry place, away from heat and light.
Keep the product tightly closed, in a cool, dry place , away from heat and humidity.
Yes. Ube is a natural root that can be consumed daily as part of a balanced diet.
Ube is a natural root with no caffeine or added sugar . However, if you are pregnant or have diabetes, it is recommended that you consult your healthcare professional .
OUR COMMITMENTS
Our ube is produced in facilities certified to FSSC 22000, ISO 22000 and cGMP , guaranteeing high standards of quality and food safety.
Our mission is to introduce natural superfoods and create wellness drinks that are modern and easy to integrate into everyday life.
Yes. We ship our orders in recyclable cardboard and tissue paper , and our metal pot is also recyclable .
Yes. We're already working on new recipes and superfoods , still within the realm of natural drinks and wellness. 💜
ORDER & DELIVERY
We currently deliver to mainland France and Switzerland.
Delivery times are generally 3 to 5 business days in France and Switzerland.
Delivery costs are calculated at the time of payment , depending on the destination country and the chosen carrier.
Yes. As soon as your order is shipped, you will receive an email with a tracking number to track your package. 📦
Please contact us as soon as you receive your order, including a photo of the package and products, so we can assist you quickly. You can reach us at the following email address: vytaloya.contact@gmail.com
PAYMENT & RETURNS
We accept the following payment methods:
- Bank cards: Visa, Mastercard, American Express, UnionPay
- Digital wallets: Apple Pay, Google Pay, Shop Pay
- PayPal
Yes, all payments made on our site are 100% secure.
Your payment information is never stored on our site and is processed securely by our certified partners.
Yes, an invoice is automatically generated after each order and sent by email.
If you need an invoice with specific details (company name, VAT number, etc.), you can contact us at vytaloya.contact@gmail.com, we'll be happy to help.
For any refund request, contact us through our customer service by email, including your order number: vytaloya.contact@gmail.com
CONTACT
You can contact us at any time by email at vytaloya.contact@gmail.com
We will reply as soon as possible.
Yes. We are open to partnerships, collaborations, resellers, and content creators . Here is our application form.
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100% SECURE PAYMENT
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EXPRESS DELIVERY
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CUSTOMER SERVICE