Terms of service
1. Overview
Welcome to Vytal Oya.
The terms “we”, “our” and “us” refer to Vytal Oya.
Vytal Oya operates this store and website, including all associated content, features, tools, products and services (hereinafter the “Services”), in order to offer you a smooth and personalised shopping experience.
Vytal Oya is a store powered by Shopify, which provides the technical infrastructure that makes the Services available.
These Terms of Service (the “Terms”) define your rights and obligations when you access or use the Services.
By accessing the Services, you agree to be bound by these Terms as well as by our Privacy Policy and our Return and Refund Policy.
If you do not accept these Terms, you must not use the Services.
2. Access and account
By using the Services, you declare that you have reached the legal age required in your country of residence.
Certain features may require you to create an account and provide accurate, complete and up-to-date information.
You are responsible for the confidentiality of your login details and for any activity carried out through your account.
You may not transfer, sell or assign your account to a third party.
3. Products
We make every effort to present our products accurately. However, minor variations (notably in colour or appearance) may occur depending on the screens or devices used.
Product descriptions, compositions, prices and availability may be changed at any time without notice.
We reserve the right to limit the quantities sold or to withdraw a product from sale.
4. Orders
Any order placed constitutes an offer to purchase.
The order is deemed accepted only after express confirmation by Vytal Oya and receipt of payment.
We reserve the right to refuse or cancel any order, in particular in the event of an error, suspected fraud or unavailability.
Returns and refunds are governed exclusively by our Return and Refund Policy.
Products are intended for personal use and not for commercial resale without prior agreement.
5. Prices and payment
Prices displayed are shown in the currency presented on the site and may be changed at any time.
Unless otherwise indicated, prices do not include taxes, shipping costs or any customs charges, which are specified before the order is confirmed.
You agree to provide accurate payment information and to authorise the debit of the total amount of the order.
6. Shipping and delivery
Delivery times are provided for information only and may vary depending on the carrier and the destination.
The risk of loss or damage to the products passes to the customer upon actual delivery to the address given when the order was placed, in accordance with the law applicable to consumers.
7. Intellectual property
All content on the Services (texts, images, logos, graphics, videos, trademarks, design, etc.) is the exclusive property of Vytal Oya or its partners and is protected by Swiss, European and international intellectual property laws.
Any unauthorised reproduction, distribution or use is strictly prohibited without prior written consent.
8. Third-party tools and links
The Services may include tools or links provided by third parties.
We have no control over these external services and disclaim all responsibility for their content or operation.
Use of third-party services is at your sole risk.
9. Relationship with Shopify
The store is hosted by Shopify.
However, sales made on this store are concluded directly between you and Vytal Oya.
Shopify is not responsible for the products sold, nor for the contractual relationship between you and Vytal Oya.
10. Privacy Policy
The processing of your personal data is governed by our Privacy Policy, available from the site.
11. Reviews, comments and feedback
By submitting reviews, comments or suggestions, you grant Vytal Oya a non-exclusive, royalty-free, worldwide right to use, reproduce and publish them for commercial or informational purposes.
You warrant that you hold the necessary rights in the content you submit.
12. Errors and omissions
Despite our vigilance, errors or omissions may appear on the site.
We reserve the right to correct any erroneous information and, where applicable, to cancel an order linked to a manifest error.
13. Prohibited uses
It is prohibited to use the Services for unlawful, fraudulent, defamatory or abusive purposes, or in a way that infringes the rights of third parties or the security of the site.
Any violation may result in suspension or termination of access to the Services.
14. Termination
We reserve the right to suspend or terminate access to the Services in the event of a breach of these Terms.
Contractual obligations arising before termination remain applicable after termination.
15. Disclaimer
The Services and products are provided “as is”, without any warranty other than those imposed by applicable law.
Nothing in these Terms excludes or limits the mandatory rights you enjoy as a consumer under applicable legislation.
16. Limitation of liability
To the extent permitted by law, Vytal Oya cannot be held liable for indirect damages, loss of revenue or harm resulting from the use of the Services or the products.
17. Indemnification
You agree to indemnify Vytal Oya in the event of a claim arising from your breach of these Terms or of applicable law.
18. Severability
If any provision of these Terms is held to be invalid, the remaining provisions remain fully applicable.
19. Entire agreement
These Terms constitute the entire agreement between you and Vytal Oya regarding the use of the Services.
20. Governing law and jurisdiction
These Terms are governed by Swiss law.
Subject to the mandatory provisions applicable to consumers, the place of jurisdiction is Geneva, Switzerland.
21. Changes
We reserve the right to amend these Terms at any time.
The version in force is the one published on the site on the date you consult it.
22. Contact details
Vytal Oya
Rue Lamartine
1203 Geneva
Switzerland
📧 Email: vytaloya@gmail.com
