Shipping policy
1. Delivery zones
Vytal Oya currently ships its products to the following destinations:
- Switzerland
- France
If you would like to be delivered in another country, please contact us before placing your order at: vytaloya@gmail.com.
2. Order processing times
Orders are processed within 1 to 3 business days after payment is confirmed, excluding weekends and public holidays.
Once your order has shipped, you will receive a confirmation email containing tracking information, where applicable.
3. Estimated delivery times
The delivery times shown below are provided for guidance only:
- Switzerland: 3 to 5 business days
- France: 3 to 5 business days
These times may vary depending on the carrier, the destination, busy periods or events beyond our control (bad weather, customs checks, strikes, etc.).
4. Shipping costs
Shipping costs are calculated automatically at checkout and displayed before final confirmation.
They may vary depending on:
- the destination,
- the weight and volume of the order,
- the delivery method selected.
Free delivery offers may occasionally be available and will be clearly indicated on the site.
5. Customs, taxes and import duties
For orders delivered outside Switzerland, customs duties, local taxes or import fees may be required by the authorities of the destination country.
Any such charges are the sole responsibility of the customer and are not the responsibility of Vytal Oya.
6. Carriers
We work with reliable carriers selected according to the destination and the type of order.
The choice of carrier is up to Vytal Oya, unless otherwise indicated at checkout.
7. Delivery and transfer of risk
Delivery is considered complete when the order is handed over at the delivery address provided by the customer.
In accordance with the law applicable to consumers, the risk of loss or damage to the products passes to the customer upon actual delivery.
8. Incorrect or incomplete delivery address
It is the customer's responsibility to check that the delivery information provided when ordering is accurate.
Vytal Oya cannot be held liable for:
- delays,
- losses,
- or additional costs
resulting from an incorrect or incomplete address.
9. Damaged or lost parcel
If your parcel arrives damaged or appears to be lost, please contact us as soon as possible at vytaloya@gmail.com, attaching if possible:
- photos of the parcel,
- your order number.
We will look at each situation on a case-by-case basis in order to offer you an appropriate solution.
10. Contact
For any question about shipping or delivery, you can contact us at:
