Privacy policy

1. Introduction

Vytal Oya operates this store and website, including all associated content, features, tools, products and services (hereinafter the “Services”), in order to offer you a smooth and personalised shopping experience.

Vytal Oya is a store powered by Shopify, which provides us with the e-commerce platform that allows us to offer you the Services.

This Privacy Policy describes how we collect, use, store and disclose your personal data when you access or use the Services, make a purchase or communicate with us.

In the event of a conflict between our Terms and Conditions of Sale and this Privacy Policy, the latter prevails with regard to the processing of personal data.

By using our Services, you acknowledge that you have read this Privacy Policy and accept its terms.

2. Personal data collected

The term “personal data” means any information that identifies you directly or indirectly.

Depending on how you interact with the Services, we may collect the following categories of data:

  • Contact details: name, postal address, billing and delivery address, email address
  • Payment information: payment method, confirmation and transaction details (payments are processed securely by our providers; we do not store full card numbers)
  • Account information: login details, preferences and settings
  • Order information: products viewed, added to cart, purchased, returned or exchanged
  • Communications: messages sent to customer service
  • Technical data: IP address, device type, browser, operating system
  • Usage data: browsing and interactions with the site

Anonymised or aggregated data does not allow you to be identified and is not considered personal data.

3. Sources of data

We collect your personal data:

  • directly from you (order, form, contact)
  • automatically through your use of the site (cookies and similar technologies)
  • through our technical and logistics providers
  • through authorised partners

4. Purposes of processing

Your personal data is used to:

  • Provide and manage the Services (orders, payments, deliveries, returns)
  • Manage your customer account
  • Improve the user experience and the performance of the site
  • Ensure security and prevent fraud
  • Communicate with you (customer service, order-related information)
  • Marketing and communication, where you have given your consent
  • Comply with our legal and regulatory obligations

5. Legal basis for processing (GDPR)

In accordance with the General Data Protection Regulation (GDPR), your data is processed on the following legal bases:

  • performance of a contract
  • compliance with legal obligations
  • our legitimate interest (security, improvement of the Services, fraud prevention)
  • your consent, where required (in particular for marketing communications)

6. Sharing of personal data

We may share your personal data only where necessary:

  • with Shopify and our technical providers (hosting, payment, delivery, analytics)
  • with marketing partners, where you have given your consent
  • to comply with a legal obligation or respond to a competent authority
  • as part of a legal or commercial transaction (merger, restructuring)

The third parties concerned are required to protect your data in accordance with applicable law.

7. Shopify

The Services are hosted by Shopify, which processes certain personal data as an independent controller or as a processor, depending on the case.

For more information on how Shopify processes your personal data and on your rights, you can consult:
https://privacy.shopify.com/fr

8. Cookies and similar technologies

We use cookies and similar technologies to ensure the proper functioning of the site, analyse traffic and improve your experience.

For more information, please see our Cookie Policy.

9. Third-party sites

The site may contain links to third-party sites. We are not responsible for their privacy practices and invite you to consult their respective policies.

10. Children’s data

The Services are not intended for children. We do not knowingly collect personal data relating to minors.

11. Data security and retention

We implement reasonable technical and organisational measures to protect your personal data.

Data is kept only for as long as necessary for the purposes for which it was collected, or to comply with our legal obligations.

12. Your rights

Depending on your place of residence (Switzerland, EU, EEA, United Kingdom), you have the following rights:

  • right of access
  • right to rectification
  • right to erasure
  • right to restriction of processing
  • right to object
  • right to data portability
  • right to withdraw your consent at any time

You can exercise these rights by contacting us using the details below.

13. Complaints

If you believe your rights are not being respected, you may lodge a complaint with the competent data protection authority in your country.

14. International transfers

Your data may be transferred outside your country of residence. Where this is the case, we use recognised mechanisms ensuring an adequate level of protection (standard contractual clauses, adequacy decisions).

15. Changes

We may amend this Privacy Policy at any time. The updated version will be published on this page with a revision date.

16. Cookies

The Vytal Oya site uses cookies and similar technologies to ensure its proper functioning, improve the user experience and analyse site audience.

Cookies may be placed by Vytal Oya or by third-party services used on the site (notably Shopify).

On your first visit, a banner allows you to accept, refuse or configure the use of cookies. You can change your preferences at any time via your browser settings or the site's cookie manager.

17. Contact – Data controller

Data controller
Vytal Oya
Rue Lamartine
1203 Geneva
Switzerland

📧 Email: vytaloya@gmail.com

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